Privacy Policy

This privacy policy explains how your personal information is collected, used and shared when you visit venaroco-shop.com or make a purchase on the website.

1. Personal Information Collected

When you visit venaroco-shop.com, we automatically collect certain information about your device, including, but not limited to, information about your web browser, IP address, time zone and the cookies installed on your device. We also collect information about your interaction with the website, such as the pages you visit, the products you view and the websites or search terms that referred you to our website. This data is referred to as "device information".

We use the following technologies to collect this information:

  • Cookies: Data files placed on your device or computer that often include a unique identifier. For more information about the cookies we use and how to manage them, please refer to our cookie policy.
  • Log files: These track actions taken on our website and collect data such as your IP address, browser type, Internet service provider, referring and exit pages, and timestamps.
  • Web beacons, pixels and tags: These are electronic files used to record information about how you browse the website.

In addition, when you place or attempt to place an order on our website, we collect certain additional information about you, such as your name, billing address, shipping address, payment information (including credit card numbers), email address and telephone number. This information is referred to as "order information".

In this privacy policy, the term "personal information" refers to both device information and order information.

2. Use of Your Personal Information

We use the personal information we collect to:

  • Process your orders: This includes processing payment information, arranging delivery and sending invoices or order confirmations.
  • Communicate with you.
  • Assess potential fraud risks.
  • Provide information or advertising based on your preferences.

We also use device information to help identify potential fraud risks and improve the optimisation of our website through analyses of how customers interact with it, as well as to measure the effectiveness of our marketing campaigns.

3. Sharing Your Personal Information

We share your personal information with third parties that assist us in processing it, such as Shopify, which hosts our online store. You can consult Shopify's privacy policy here: Shopify Privacy Policy.

We also use Google Analytics to better understand how our customers interact with the website. To learn more about how Google uses your personal information, please consult its privacy policy here: Google Privacy Policy. If you wish to disable Google Analytics, you can do so using this link: Google Analytics Opt-Out.

We may also disclose your personal information when required by law, to respond to a subpoena or to protect our rights.

4. Behavioural Advertising

We use your personal information to provide you with targeted advertisements or marketing communications that may be of interest to you. You can learn more about how targeted advertising works on the Network Advertising Initiative (NAI) information page here: NAI Targeted Advertising.

To opt out of targeted advertising, you can use the following links:

You can also opt out of certain advertisements by visiting the Digital Advertising Alliance opt-out portal: DAA Opt-Out.

5. Do Not Track

Please note that we do not change our data collection practices in response to "Do Not Track" signals from your browser.

6. Your Rights

If you are a resident of the European Union, you have the right to request access to, correction of or deletion of your personal information. To exercise this right, please contact us using the details below.

In addition, if you reside in Europe, we process your information to fulfil our contractual obligations to you (in particular, to process your orders) or to pursue our legitimate business interests. Please note that your information will be transferred outside Europe, including to Canada and the United States.

7. Data Retention

When you make a purchase on our website, we retain your order information for our records unless you ask us to delete it.

8. Changes

We reserve the right to amend this privacy policy from time to time to reflect changes in our practices or for legal, regulatory or operational reasons.

9. Contact Us

For any questions about this privacy policy, or to make a complaint, you can contact us by email at contact@venaroco-shop.com.