Shipping Policy
At venaroco-shop, we are committed to providing our customers with a smooth and reliable delivery experience. Please review the terms of our shipping policy below.
1. Processing and Delivery Times
All orders are processed within 7 to 12 business days from the date your order is confirmed. Business days exclude weekends and public holidays. We make every effort to meet these timeframes; however, delays may occur due to unforeseen circumstances or circumstances beyond our control.
2. Order Tracking
Once your order has been dispatched, a unique tracking number will be sent to you by email. This number will allow you to track the progress of your delivery in real time through our dedicated tracking interface.
3. Shipping Fees
We offer free shipping on all orders, with no minimum purchase amount, within the areas covered by our service.
4. Delivery Areas
Our delivery services cover the following territories:
- United States
- Canada
- United Kingdom
If you wish to place an order from another region, please contact us to check whether delivery is available.
5. Delays and Unforeseen Circumstances
Although we strive to meet the stated timeframes, delivery delays may occur due to external factors such as adverse weather conditions, strikes or logistical difficulties. If this happens, we undertake to keep you informed as promptly as possible and to take the necessary steps to minimise the impact on the receipt of your order.
6. Complaints and Returns
If you notice a problem when you receive your order, such as a damaged product or a product that does not conform to your order, please contact us immediately at contact@venaroco-shop.com. Our customer service team will be happy to help resolve any issue in accordance with our returns policy.
7. Contact
For any questions about your order or for further information about our shipping policy, please contact us at contact@venaroco-shop.com.
Thank you for your trust. We are honoured to count you among our customers.