Returns Policy
At venaroco-shop, we are committed to ensuring complete customer satisfaction. If, for any reason, you are not entirely satisfied with your purchase, please review our refund policy below.
1. Return Period
Our returns policy is valid for 30 days from the date of purchase. After this period, we unfortunately cannot accept requests for refunds or exchanges.
2. Return Conditions
To be eligible for a return, your item must be:
- Unused and in the original condition in which you received it.
- In its original packaging.
Certain items cannot be returned. Ineligible product categories include, but are not limited to:
- Perishable items (food, flowers, newspapers and magazines).
- Intimate or sanitary products.
- Hazardous materials, flammable liquids or gases.
Other non-refundable items include:
- Gift cards.
- Downloadable software.
- Certain health and personal care items.
3. Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not return your product directly to the manufacturer, as this will not be taken into account.
4. Partial Refunds (Where Applicable)
In certain situations, only partial refunds may be granted:
- Books showing obvious signs of use.
- CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
- Items not returned in their original condition, or that are damaged or incomplete for reasons beyond our control.
- Items returned more than 30 days after receipt.
5. Refund Process
Once we have received and inspected your returned item, we will send you an email to confirm receipt and notify you whether your refund has been approved or rejected. If your request is approved, your refund will automatically be credited to your credit card or original payment method within the following days.
6. Late or Missing Refunds
If you have not yet received a refund, please follow these steps:
- Check your bank account or credit card statement.
- Contact your credit card issuer, as there may be a processing delay before the refund is officially credited.
- Contact your bank to check whether the refund is being processed.
If you still have not received your refund after these checks, please contact us at contact@venaroco-shop.com.
7. Sale Items
Items purchased on sale, in a bundle or with a discount code are covered by our 30-day guarantee under the same conditions as full-price items. The refund corresponds to the amount you actually paid.
8. Exchanges
We only replace defective or damaged items. If you need to exchange an item for the same product, please contact us by email at contact@venaroco-shop.com.
9. Gift Policy
If the returned item was marked as a gift at the time of purchase and shipped directly to you, you will receive gift credit equal to the value of the returned item. Once the returned item has been received, a gift certificate will be sent to you by post.
If the item was not identified as a gift at the time of purchase, or if the gift recipient had the item shipped to themselves to give to you later, we will send the refund directly to the original purchaser.
10. Return Shipping Costs
Return shipping costs are your responsibility and are non-refundable, unless the item you received is defective, damaged or does not match your order, in which case we cover them.
The time it takes to receive exchanged items may vary depending on where you live. If you are shipping an item worth more than EUR 75, we recommend using a tracked shipping service or purchasing shipping insurance. We do not guarantee receipt of returned items sent without tracking.
This policy does not affect your statutory rights as a consumer.